HandleHero Privacy Policy

1. Who This Policy Applies To

This Privacy Policy applies to:

• Businesses and agencies that create or manage HandleHero accounts.
• Users who access HandleHero dashboards, agency dashboards, or client portals.
• Website visitors, leads, and consumers who interact with a HandleHero-powered widget, chat experience, form, or related feature.
• Individuals who contact us directly by email, website, or other communication methods.

If you interact with a HandleHero-powered widget on a business’s website, that business or agency may also have its own privacy policy. You should review that business’s privacy policy because they may independently collect, use, or control your information.

2. Information We Collect

We may collect information you provide directly, information collected automatically, and information received from businesses, agencies, clients, integrations, or service providers.

Information you provide may include:

• Name.
• Email address.
• Phone number.
• Company or business name.
• Login credentials or account details.
• Service requests or project details.
• Chat messages and conversation content.
• Lead details and qualification information.
• Appointment preferences.
• Support requests.
• Billing or subscription-related information.
• Any other information you choose to submit through HandleHero.

Information collected through widgets may include:

• Chat messages.
• Contact information submitted through the widget.
• Service requested.
• Source page or website page where the widget was used.
• Lead status, score, or qualification details.
• Conversation summaries.
• Timestamps and interaction metadata.

Information collected automatically may include:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Referring URLs.
• Pages visited.
• General usage activity.
• Log data.
• Error data.
• Cookies or similar technologies, where applicable.

3. Information Businesses and Agencies Provide

Businesses and agencies using HandleHero may upload, enter, or connect information to the platform, including:

• Business profile information.
• Client information.
• Website information.
• Knowledge base content.
• Service descriptions.
• Widget configuration.
• Branding settings.
• Webhook URLs and integration settings.
• User account information.
• Lead and customer data.

Businesses and agencies are responsible for ensuring they have the necessary rights, permissions, and notices to submit data to HandleHero.

4. How We Use Information

We use information to operate, provide, improve, secure, and support HandleHero.

This may include using information to:

• Provide access to dashboards, portals, widgets, and platform features.
• Power AI chat experiences and lead qualification.
• Capture, organize, and display leads.
• Summarize conversations.
• Route inquiries to businesses, agencies, clients, or connected systems.
• Send notifications, emails, or follow-up communications.
• Provide customer support.
• Process payments and manage subscriptions.
• Monitor usage, performance, and reliability.
• Track AI/API usage and platform activity.
• Detect abuse, fraud, security risks, or unauthorized activity.
• Improve platform functionality and user experience.
• Comply with legal, tax, security, or business obligations.

5. AI Processing

HandleHero may use artificial intelligence and machine learning technologies, including large language models, to generate responses, summarize conversations, qualify leads, recommend follow-up actions, and assist with automation.

Information submitted through a widget or dashboard may be processed by AI service providers to operate HandleHero features.

AI-generated responses may be inaccurate, incomplete, outdated, or not applicable to a specific situation. Users should review and verify important information before relying on it.

You should not submit sensitive personal information, protected health information, financial account information, government identification numbers, or other highly sensitive information unless it is necessary and appropriate for your use of the service.

6. How We Share Information

We may share information with:

Businesses, agencies, and clients: If a visitor submits information through a widget on a business website, that information may be shared with the business, agency, or client responsible for that website or account.

Service providers: We may use third-party providers for hosting, databases, AI processing, email delivery, payments, analytics, security, customer support, and other business operations.

Integrations and webhooks: If a business or agency connects HandleHero to a CRM, webhook URL, calendar, email platform, SMS tool, automation platform, or other third-party system, information may be transmitted to those connected systems.

Legal and safety purposes: We may disclose information if required by law, legal process, government request, security investigation, fraud prevention, enforcement of our terms, or protection of rights, safety, and property.

Business transfers: If Coreva is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction.

We do not sell personal information to advertisers.

7. Third-Party Services

HandleHero may rely on or integrate with third-party services, including but not limited to:

• Hosting and infrastructure providers.
• Database providers.
• AI service providers.
• Email providers.
• Payment processors.
• Analytics providers.
• CRM systems.
• Calendar tools.
• Webhook destinations.
• Messaging or automation platforms.

Third-party services may process information according to their own terms and privacy policies. Coreva is not responsible for the privacy practices of third-party systems controlled by businesses, agencies, clients, or external providers.

8. Payments and Billing

If you subscribe to a paid HandleHero plan, billing and payment information may be processed by a third-party payment processor. Coreva does not store complete payment card numbers on its own servers.

We may store payment-related metadata such as customer IDs, subscription IDs, plan type, subscription status, billing period, and transaction-related records needed to manage subscriptions, account access, taxes, accounting, support, and legal obligations.

9. Cookies and Similar Technologies

HandleHero may use cookies, local storage, pixels, or similar technologies to:

• Keep users signed in.
• Remember preferences.
• Operate dashboards and portals.
• Improve site performance.
• Understand platform usage.
• Support security and fraud prevention.
• Provide analytics.

You can control cookies through your browser settings. Disabling cookies may affect certain features.

10. Data Retention

We retain information for as long as needed to provide HandleHero, operate accounts, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, and support business operations.

Lead data, conversation data, and account data may be retained while an account is active and for a reasonable period after cancellation or deletion, unless deletion is required by law or agreed in writing.

If an account is deleted, associated data may be deleted, disabled, anonymized, or retained where necessary for legal, billing, tax, fraud prevention, dispute resolution, security, or legitimate business purposes.

11. Data Security

We use reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no system is completely secure. We cannot guarantee that unauthorized access, data loss, downtime, or security incidents will never occur.

Users are responsible for maintaining strong passwords, securing account access, limiting authorized users, securing connected systems, and promptly notifying us of suspected unauthorized activity.

12. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to:

• Access personal information.
• Correct inaccurate information.
• Request deletion.
• Object to or restrict certain processing.
• Request a copy of your information.
• Opt out of certain communications.
• Withdraw consent where processing is based on consent.

To make a privacy request, contact us at jordanthompson@corevatechnologies.com.

If your information was submitted through a business or agency using HandleHero, we may direct you to that business or agency because they may be the primary controller of your information.

13. Communications and Opt-Outs

If you provide contact information through a HandleHero-powered widget, the business, agency, or service provider responsible for that website may contact you about your inquiry.

You may opt out of marketing communications by following the unsubscribe instructions in an email, replying according to the communication instructions, or contacting the business or agency directly.

Operational or transactional messages may still be sent when necessary to provide services, respond to inquiries, manage accounts, or comply with legal obligations.

14. Children’s Privacy

HandleHero is not intended for children under 16 years old. We do not knowingly collect personal information from children under 16.

If you believe a child has provided personal information through HandleHero, contact us so we can review and take appropriate action.

15. International Users

HandleHero is operated from the United States. If you access or use HandleHero from outside the United States, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where our service providers operate.

Those jurisdictions may have data protection laws that differ from those in your location.

16. Business and Agency Responsibilities

Businesses and agencies using HandleHero are responsible for:

• Providing any required privacy notices to their website visitors, leads, customers, and clients.
• Obtaining any required consents.
• Complying with applicable marketing, SMS, email, privacy, and data protection laws.
• Managing their own connected systems and integrations.
• Responding to requests from their own customers or leads where applicable.
• Ensuring their use of HandleHero is lawful and appropriate.

Coreva provides the HandleHero platform, but businesses and agencies remain responsible for their own customer relationships, communications, services, and legal obligations.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised “Last updated” date.

Your continued use of HandleHero after an updated Privacy Policy is posted means you acknowledge the updated policy.

18. Contact

If you have questions about this Privacy Policy or want to make a privacy request, contact: